Results tagged “Telco20” from eComm2009: Emerging Communications Conference

In the Voice 1.0 world -- a trillion dollar business -- the revenues came from selling minutes and calling features. In future, a very different business model will drive growth. Value increasingly comes from managing interactions between businesses and consumers -- getting the right people together on the right medium at the right time; and from transactions during those interactions. Martin shares some of the latest research and ideas on how this will happen.

In the Voice 1.0 world -- a trillion dollar business -- the revenues came from selling minutes and calling features. In future, a very different business model will drive growth. Value increasingly comes from managing interactions between businesses and consumers -- getting the right people together on the right medium at the right time; and from transactions during those interactions. Martin shares some of the latest research and ideas on how this will happen.